Need Air Conditioning Fast?

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02 4365 2677

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Phone: 02 4365 2677

Email: info@centralcoastair.com.au

AREAS OF SERVICE

All of The Central Coast and Lake Macquarie

Google Rating

4.5

Based on 48 reviews

Central Coast Air Conditioning

4.5

Nicole Petley

04:35 11 May 22

Just wanted to let you know dealing with all your staff from the initial quote to finalising payment has been a dream! You have been prompt in your response, flexible with dates and time, with friendly and knowledgeable customer services.When your technicians came on site last week they spoke professionally both to us and to each other. They worked well together and treated us and each other respectfully. They also looked like they really enjoy the work, which is great for such a young group of guys. When they left it was cleaner then when they came!Thanks again for making this process easy and efficient. We love our new system.

Fadia Azar

02:30 03 Apr 22

Mr Robinson, I would like to add the following to my existing google review, as to why I feel that you have dealt with us in a non-professional manner.1. Lawful breaches such as non-consent to the handling of personal information.• I understand that your company may have breached my rights by storing my personal bank details in your database without my consent. I had provided you with my bank details in order to receive a refund when I overpaid you. I never gave my consent that you store my bank details. This information only came to my attention when you informed the Member at the NCAT hearing. Please remove these details immediately. Consent to the handling of personal information - Home (oaic.gov.au)2. Installation of the ducted air conditioner unit – lack of professional courtesy• Mr Robinson, on the day of the installation of our ducted air conditioner, my 82 year old mother asked your tradesmen (I believe there were 5 or six who attended on the day) to remove their shoes due to bringing in mud, sand and dirt into the house. You told me that's not possible. But since then, I found out that you should have offered to organise for drop sheets or temporary floor covering to protect our carpet and flooring, that would have been the professional thing to do.• Mr Robinson, your tradesmen attended our property at 7am and didn't leave until 8:45pm that evening. My mother and I were advised by your tradesmen that they were going to stop work at 3:30pm that day and didn't know when they would return to finish the job.o We had previously received an email from your admin (I believe Kate is your daughter) that the job had been booked for two days. Your tradesmen were not aware of that email and asked me to show them the email from Kate (your daughter) which I did. I rang you and asked for clarification. You instructed your tradesmen to stay until the job was finished.o At 8:45pm your tradesmen approached me and told me that the unit wasn’t working. They left. They also left a mess behind which included a ladder left in our laundry which they had used to enter the roof and ceiling cavity. I had to remove it that night myself.3. Water damage – Kate your daughter and Mr Robinson• Mr Robinson, your daughter phoned me requesting payment, I asked her about the water damage to our ceiling. She didn't know anything about it and made me feel that I was lying to her.• I asked her not to call me anymore but have her father (you) call me going forward. She did not respect my request and called a further three times in a row and each time I requested that she "not contact us directly but to go through you".• Mr Robinson, you accused me of not being able to pay this was never in discussion and due to questioning the installation of the unit.4. Installation work not finished• Mr Robinson, one month after the installation of the air conditioner unit, during Christmas week, I noticed water flowing down a pipe under our house. I called the plumber who attended that afternoon, he reported that whoever had installed the air-conditioning unit had not completed the job.• I sent your office an email with the copy of the quote and report from the plumber.• Mr Robinson, I noticed that your trades had drilled a hole the size of pipe in the outer wall of our house. Any reasonable person would conclude that they had intended to finish the work but decided not to.5. Painter and water damage to our ceiling• Mr Robinson, we asked you and your painter to provide us with a scope of works (in writing), I never received this.• Mr Robinson, we asked the two painters sent to provide us with the scope of work, they couldn’t give us a copy.6. NCAT hearing• Mr Robinson, I got a quote from a licensed qualified painter who provided me the quote for $1020. I submitted that as a guide to Fair Trading but you refused to pay stating that I had a relationship breakdown with your painter.Mr Robinson, if you don’t want REVIEWS then take away that feature from google. This is a fair and accurate account - nothing defamatory. Thanks Mr Robinson

Fay Azar

05:11 01 Apr 22

My experience by engaging Central Coast Air Conditioning to replace my ducted air-conditioner has proved to be disappointing and have forced me to raise a complaint with the Department of Fair Trading.I found the owner and his daughter who run the business to be unprofessional, lack customer service. They demanded full payment even though the work was not complete. There had been water damage to our ceiling for almost two months since they installed the unit and this had not been addressed. The owner when asked when our ceiling would be repaired was rude, defensive and would not commit as to when our ceiling would be repaired.We found out today that their tradesmen who installed the unit did not connect a pipe from the unit to the outside of our house which has resulted in condensation forming and water dripping down into the foundation of our house. This now needs to be addressed.I would stay clear from this family run business.Just a quick update: Central Coast Air Conditioning owner David Robinson admitted that they caused water damage to our ceiling to Fair Trading and are refusing to pay for us to have it repaired. They are now facing a Legal Case with NCAT.Just a quick update on the NCAT hearing which was held today, the Director agreed to our request to pay us for the water damage to our ceiling but as long as I delete my review, I refused to delete this review. The member of the hearing asked him to pay. Im keeping my review on line as it is my right.My response to Mr Robinson:Thanks Mr Robinson, not sure where the defamation is in my review. I stated the facts as they occurred. Thanks for confirming in your response to my review some of the major issues I was confronted with when your company installed the air conditioner.Your tradesmen didnt complete the job on the day of the installation. It was a month after you installed the unit that when we noticed water pouring out of the pipe under our house and called in an independent plumber to inspect why we had water pouring down under our home. The point is Mr Robinson, that YOUR Tradesmen should have completed the job on the day of the installation. You only attended our home is when I brought this to your attention. The day you attended our house to inspect my allegations against you, your tradesman admitted that they should have completed the job on the day. The POINT is that the job should have been fully completed not left hoping that we wouldn't notice.Further more, we never refused your painter to do the work we simply requested a scope of works as to what areas will be painted. As you state that you attended the property yourself to finish the work which was not completed by your tradesmen. I also note that I asked you the same day to send me the scope of the work which the painter will complete, but you never did.It seems to me that you are trying to justify the the events which occurred. The thing that stands out to me is that you never apologized for any of the inconveniences which you put my elderly mother and I through. All we wanted was to replace our existing air conditioner.Mr Robinson you are trying to clear your reputation by deflecting the facts. Thanks for your non-consideration and non-apologies for all the unfortunate experiences we had dealing with your company.My review is not a defamation but a record of what we experienced dealing with you with your company and I thank you for confirming our bad experience with dealing with you on a business level.

Colin Cheney

08:00 31 Mar 22

Timely, efficient and tidy - tops marks for a/c maintenance.

Larissa Trimblett

00:04 19 Mar 22

Absolutely phenomenal service, a wonderful team!

Sharon Mikojkovic

05:54 16 Mar 22

At every stage, from my initial phone contact to the diagnosis of the problem and finally the completion of the repairs, all staff members were helpful, professional and pleasant. The entire process was seamless.

Michelle Rogers

00:37 24 Feb 22

Fantastic company to deal with .. highly recommend . Good service great prices great after sales customer care 👍

James Jameson

02:11 04 Jan 22

Michelle Mitchell

05:30 18 Dec 21

Excellent company to deal with.Had a new fujitsu aircon installed and Riley & Nathan did such an excellent job. We had an old 15-20yr old fujitsu & replaced it with a new fujitsu lifestyle one. It has only been 24hrs & we are already totally loving the new one!I highly recommend this company for new installs or maintenance of air conditioning.Thanks to all concerned.

Azriel Ali

10:50 10 Dec 21

Booked for a quote and was told they would arrive between 8am and 12pm. By 12:30 no one had arrived so we called them up and was told the guy had forgotten to come so they arranged to have him come in an hour. He arrived at 2:30pm and made my partner feel very uncomfortable not really saying a word and just staring at her in the beginning. After giving us a quote that was 500$ more the the other quotes we received he began bad mouthing the other companies stating they don’t do the job properly. Would not recommend to anyone based off just the short interaction my partner had with the supposed owner of the company. Only gave 1 star because I couldn’t give 0.

ballistik100

00:45 01 Dec 21

Incredible service

colin sandbach

21:35 25 Nov 21

We would highly recommend central coast airconditioning.Amanda in the front office was warm and friendly,she was very efficient and prompt with quotes and organising our instal of a split system and repair of another split system ,nothing was too much trouble for her.The instal guys were two very professional young men who introduced themselves,they worked fast and efficiently and left the site clean and tidy then they took the time to explain all the features of the system we had purchasedThis seems like a well run business where everyone performs there roles to a high standard.Their prices are competitive with the large retailers.

Elizabeth Goodman

05:16 03 Nov 21

Efficient and pleasant to do business with

Liverpool Mechanical and Hydraulic Services

08:58 19 Oct 21

Any Mechanical Your Car Needs

Pranks

21:35 29 Sep 21

It was a pleasure to deal with central coast air conditioning.I highly recommend them

Jordan H

01:26 16 Sep 21

Very profession company and staff. The installer Terry was very experienced and was very helpful at explain all the new system and what was completed.Would highly recommend

Cathy Borg

05:17 09 Sep 21

Thanks for repairing our 15 yo air conditioning system which was coated in dirt and spider webs and not working. Excellent service and professional job. Everyone has been exceptionally helpful and friendly. We appreciate the work you have done for us and have no hesitation recommending Central Coast Air Conditioning.Thanks againNick and Cath

Ian Lawrence

06:13 30 Aug 21

Richard Donarski

03:38 08 Jul 21

Since contacting Central Coast Airconditioning regarding an enquiry to have a ducted airconditioning system installed in our home we received a response the same day and a Technician was at our home the same week. They were exceptionally professional in their evaluation of our home, the placement of ducting and the unit required. We then had a second Technician visit to confirm the system requirements prior to installation which again was very professional.On the day of installation the Central Coast Airconditioning Technical Staff who attended were very professional in their approach over the 2 days it took to install our system. Nothing was a problem and they were very informative as to what they were doing throughout the installation process and confirming that we were happy throughout all stages of the install and location of the ducts, control panel and setting up the WiFi system and interface.We really want to thank everyone at Central Coast Airconditioning for everything they did in installing our air-conditioning and in such a quick timeframe.

Jurgen Kerzinger

21:06 07 Jul 21

We used Central Coast Air Conditioning to install our ducted air conditioner in our new home which we are renovating. They we’re the only company that said we could have a fully ducted AC installed all the other companies said we had to have partial ducting and a seperate split system. The price was very reasonable and they made the job look easy and they were very professional from the quoting through to the installation and after sale service. I would recommend them to any one who would like an AC installed.

gary bright

23:16 18 Feb 21

Next day delivery on service parts great customer service

Paul Jacob

07:24 15 Feb 21

Excellent service, professional advice, very responsive to inquiry, prompt installation - competitive price, team cleaned up and provided instructions on using the unit - well done all around - thank you

Colin Bakon

11:37 22 Jan 21

Good service

Melanie Smith

08:55 11 Dec 20

marianne yates

02:21 19 Nov 20

I deal with this company annually when I have my split system (which they installed) and ducted air conditioners checked and serviced before summer. They are unfailingly prompt, professional, helpful, informative & friendly. It’s so nice to deal with people who provide a service that I have confidence in. Thank you and see you again next year. A+++++

David Novak

01:57 09 Nov 20

Craig Hawkins

03:59 02 Nov 20

From the first call to the office to the happy, professional, informative technician who answered all my questions and was a pleasure to deal with the whole experience has been grade A. I would be happy to recommend the company and the people to anyone unconditionally. I could not be happier with any aspect of C.C.A.C's people and service. My thanks to the office and the Tech.

injeong choi

23:31 21 Oct 20

-- the Painting issue was attended and the ceiling was repaired on 3/09/2020. Shame it took so long time but they attended the issue.They installed ducted AC in my newly built house on 2/04/2020 before we moved in. They made a mistake to puncture the holes on the ceiling during the installation which I understand that can happen. They sent a gyprocker to repair it and a lady at the office advised us they would send a painter as well. We waited more than 1 month but no one turned up. I rang her for a follow-up. She then said to me to send quotation for painting. I contacted a few local painters and one of them sent a quote directly to the company. I didn't hear anything from anyone for another a month. When I rang the office, the other lady came up with a different plan. She said she would send one of their staff to fix the ceiling. I emailed her the information about the colour of painting and she confirmed that someone would attend on following Wednesday. We waited whole morning and no one turned up without any notice. When I called her asking why no one turned up, there was no apology she just said her boss wanted to order something else for painting. Again, another waiting and no one has contacted us. Hmm... It has been more than 5 months since they installed the unit and the repair is still outstanding. I called the office a few times and no one answered and I emailed the company and got no reply. How disappointing! The way they deal with conflicts is just beyond my comprehension!! Very frustrating experience with them!!

Chadwick Jarvis

07:01 30 Sep 20

Rang and organised a quote on the 15/9/20 receptionist advised earliest date would be Wednesday 30/9/20 as they were closing for a holiday so I agreed on that date between 8-12And confirmed the day before as per time and date at 11:20 on the day of of was told that they couldn’t make it before 12 pm and could they make it later I said No quote was booked 2 weeks in advance and I had taken the day off work to ensure I was there in the 4hr allocated time slot and that it’s not acceptable and cancelled quote.I then rang the office and after waiting 3 hrs for a call back advised situation and my concern fell on deaf ears no apology for wasting my time or day off to attend accepted no responsibility had a total disregard and discerning attitude to prospective customer just wanted to end conversation obviously they must have too many customers that potential new ones don’t matter

Chris Shepherd

07:45 16 Sep 20

Celina Baharoglu

00:56 15 Sep 20

Prompt and very good service !

Aaron Dowling

01:38 30 Jul 20

Very happy with our choice to go with Central Coast Air conditioning. Easy to set up quote online, able to attend in person soon after. Install was available quickly, and they only stock the quality brands of air conditioners.Great communication the whole way through. Can’t fault them, can only say a well-deserved 5 stars.

Mary Kavanagh

08:18 14 Jul 20

Quick quote and installation also done well and the boys cleaned up after themselves. Great service

Libbie Woods

06:46 09 Jul 20

Prompt real service...no fuss

Suzuki Jim

12:42 29 Apr 20

Christina Smith

05:53 17 Jan 20

A big thank you to Sam Calhaci and the wonderful team from Central Coast Air Conditioning who installed our new system.A hard working and very professional team that I would gladly recommend to anyone needing to replace or install an air conditioning system.Arrived on time for the installation, cleaned up and disposed all the old equipment.Their after sales service and assistance has been exemplary.Thank you once againChris & Alf Smith

Robert

03:03 12 Dec 19

On the 6th December 2019 we had our ducted air conditioning replaced. The crew that arrived to install this new system were very professional, arrived on time and done an amazing job. It was a hot day and this did not deter them from doing the job that was required. The crew cleaned up all leftover debris. Highly recommend Central Coast Air to anyone.Thank you once again for the amazing job you did.Robert and Julie

Heidi Rendall

05:02 03 Dec 19

I asked for 4 different quotes for a new air con system. It was a difficult choice with 2 of the quotes being competitive and similar in all areas. Sam Culhaci won me over with his professional and caring knowledge and information. Its definitely thanks to Sam that I chose this company , their services and products. A couple of small issues arose as often the case in quite large jobs, Sam stepped in and sorted everything quickly and efficiently with a kind and gracious manner. I would recommend this company for this reason. Sam is definitely the man to call on.

John Wright

04:43 27 Nov 19

There was a water leaking from our lounge room split system air conditioner and I called Central Coast Air. They gave me a date for the service call that meant only a few days without the air conditioning working. The service man was prompt and got the problem sorted out in no time. He then fully cleaned and serviced the unit and now it’s working like a charm. We won’t hesitate to use them again!

Allison Evans

00:48 27 Nov 19

Thanks to the team at Central Coast Air Conditioning, have my new ducted air conditioning with izone installed in time for summer. A great price, service and product. The team worked quickly and cleaned up afterwards - Extremely happy with the service!

Shirley Donaldson

04:16 05 Nov 19

Exceptionally happy with everything. Sam came out to quote and explained everything very well..Great service from the girls in the office and install guys were professional and even cleaned up the dust powder from cutting roof vents. Whole process was smooth and couldn't be happier. Well done Central Coast Air Conditioning..

Leisa Rangott

00:17 28 Oct 19

Fantastic service provided by Sam and the whole team including the ladies in the office. Any questions we had were addressed promptly and the installation was tailored to suit our needs. The installation team worked very hard all day to set up the ducted airconditioning system and even post care is at a high level. I would recommend Central Coast Air Conditioning.

Janet Zietsch

09:57 12 Sep 19

Great service from Sam and the team, they went above and beyond and I would highly recommend them to anyone seeking that personal touch.

Anna Gero

04:21 06 Nov 18

Good customer service with friendly, helpful staff. A little disappointing that a part needed replacing very soon after installation but this was remedied by quick service to fix and replace it. I would recommend Central Coast Air Conditioning and we are loving our new ducted system!

frank shave

04:55 16 Aug 18

Sam and his team have been extremely efficient and pleasant to deal with. The quality and of both workmanship and air-conditioning units supplied were excellent on both our home and business I would highly recommend them.

Jennifer Fountain

07:33 31 Jul 18

Always reliable and do a superb job. Sam who came to give me a quote also helped me set up my TV what a lovely friendly service.The installation guys worked hard and did a fabulous job installing my ducted air. I never realised it was so much work.

Natalya Kravchenko

00:28 17 Jul 18

Our air conditioner was broken in the middle of the winter. When Samuel Culhaci visited our home for inspect the problem, he gave us bestadvise how to solve the problem . Job was made professionally in quick time. We are so happy with Central Coast Air.

Chris Brittain

08:43 10 Jul 18

Very thorough in listening, explaining, quoting & getting the job done. Also competitively priced. The people we interacted were personable, polite and punctual Good after sales service as well Highly recommended

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info@centralcoastair.com.au

02 4365 2677

2/55 Lake Rd, Tuggerah NSW 2259, Australia

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