Our Company takes your privacy seriously and is committed to protecting, respecting, and safeguarding the personal information you provide in accordance with applicable privacy laws. This policy outlines how we collect, use, and protect your personal information.
What personal information do we collect from visitors to our blog or website?
We collect contact information from visitors to our website through our contact and subscription forms.
When do we collect information?
We collect information from you when you visit our website, make a booking online, fill in an online contact request, subscribe to a newsletter, respond to surveys or marketing communications or click trackable links in emails for reporting and analytics purposes.
How do we use your information?
We may use this information we collect from you to personalise your experience, improve our website and services, respond to customer service requests, administer promotions or surveys, process transactions, request reviews, create advertising and marketing communications and communicate with you.
How do we protect your information?
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website systems and plugins are regularly updated to maintain security, and all personal information transmitted through our website is encrypted using SSL (Secure Socket Layer) technology.
Do we use ‘cookies’?
Yes. Cookies are small files stored on your device that allow our website to recognise your browser and remember certain information. We use cookies to improve website functionality, analyse traffic and user behaviour, and support our marketing and advertising activities. This may include remembering your preferences and delivering more relevant content.
We may also use trusted third-party services (such as Google and Facebook) to assist with analytics, advertising, and marketing. These providers may use cookies and similar technologies to collect aggregated, non-personally identifiable information. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of this website.
Cookies for analytics and advertising.
We may use analytics tools (such as Google Analytics) to collect non-personally identifiable information about how you interact with our website. We may also use third-party services, including but not limited to Google, Facebook, Clarity, MailChimp, and ActiveCampaign, for purposes such as conversion tracking, remarketing, and marketing communications. These services use cookies and similar technologies to measure the effectiveness of our marketing and to deliver relevant advertisements and messages based on your interactions with our website.
You can manage your advertising preferences through Google Ad Settings, the Network Advertising Initiative Opt-Out page (Opt-Out Mechanism – NAI: Network Advertising Initiative), or the Google Analytics Opt-Out Browser Add-on (Google Analytics Opt-out Browser Add-on Download Page). Please note that opting out of personalised advertising does not prevent you from receiving general (non-targeted) advertisements.
Third-party disclosure:
The Company does not sell or trade your personal information. The Company may disclose your personal information to trusted third-party service providers who assist in operating its business, such as website hosting providers and email services, provided they agree to keep your information confidential and use it only for authorised purposes. The Company may also disclose personal information where required by law or to protect its rights, property, or safety, or that of others. Non-personally identifiable information may be shared with third parties for marketing, advertising, or analytical purposes.
Third-party platforms and overseas disclosure:
The Company may use third-party service providers, including providers of website hosting, analytics, advertising, email marketing, customer management, online forms, payment processing and communication services. Some of these providers may store or process information outside Australia. Where the Company discloses personal information to third-party providers, the Company will take reasonable steps to ensure the information is handled in accordance with applicable privacy laws.
Third-party links:
The Company’s website may contain links to third-party websites. These websites operate independently and have their own privacy policies. The Company does not control and is not responsible for the content, privacy practices, or activities of these third-party sites.
What happens if the privacy policy changes?
The Company reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page on the Company website (Privacy Policy – Central Coast Air Conditioning).
Access and correction of personal information:
The Client may request access to, or correction of, personal information held by the Company by contacting the Company using the contact details in this policy. The Company will respond to access and correction requests within a reasonable time and may take reasonable steps to verify the identity of the person making the request before releasing or correcting information.
Privacy complaints:
If the Client believes the Company has breached applicable privacy laws or mishandled personal information, the Client may contact the Company in writing using the contact details in this policy. The Company will review the complaint and respond within a reasonable time. If the Client is not satisfied with the Company’s response, the Client may contact the Office of the Australian Information Commissioner.
Retention:
The Company will retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, comply with legal obligations, resolve disputes and enforce agreements. Where personal information is no longer required, the Company will take reasonable steps to destroy or de-identify it, unless retention is required or permitted by law.
You can change your personal information:
By emailing the Company directly or by calling our office.
You can opt-out of email communications:
The Company may collect your email address to respond to enquiries, process orders, provide updates, deliver service-related information, and send marketing communications.
In accordance with the Spam Act 2003 (Cth), the Company will:
· Include clear and accurate contact information in all emails.
· Provide a clear and easy method to unsubscribe.
· Honour unsubscribe requests promptly.
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails, and you will be removed from future correspondence.
How to delete your data:
You may request the deletion of your personal information at any time by contacting the Company using the details provided below. You can unsubscribe from marketing emails via the link included in our communications or contact us to request full deletion of your personal information. If you have an account on our website, you may request its removal by contacting the Company. You may also delete cookies by adjusting your browser settings. For third-party platforms (such as Facebook), you can manage or delete your data directly through the relevant platform’s privacy settings.
If there are any questions regarding this privacy policy, please contact the Company.